a) Availability of a first class Internet site

Fully available Partilally available Not at all available

b) Regular presence in Social Media like LinkedIn, Facebook, Instagram with attractive articles

At least once a week At least once a month Never

c) Number of followers in Social Media

min. 10,000 min. 5,000 less than 5,000

d) Availibility of an E-Quoting system (customer can obtain a full door-to-door quote on the Internet immediately upon request)

Fully available Partilally available Not at all available

e) Availability of an E-Booking system (customers can book shipments themselves directly on the Internet site)

Fully available Partilally available Not at all available

f) Availability of electroniic data transmissions downloads of customer forwarding orders

Fully available Partilally available Not at all available

g) Number of forwarding orders automatically processed (either through E-Booking or electronic data transmission / download

min. 90% min. 50% less than 50%

h) Availability of a fully functioning Track & Trace System (door to door with a minimum of 6 shipment milestones) on shipment level

Fully available Partilally available Not at all available

i) Availability of a fully functioning Track & Trace System (door to door with a minimum of 6 shipment milestones) on customers reference (e.g. line items, SKU or PO) level

Fully available Partilally available Not at all available

j) Availability of customer E-Invoicing functionality

Fully available Partilally available Not at all available

k) Availabity of a suite of standard customer reports like reports on shipment volumes, customer revenue, shipment status reports, quality reports

Fully available Partilally available Not at all available

a) Availability of functionality to integrate data from your Transport Management (TMS) and Warehouse Management (WMS) systems

Fully available Partilally available Not at all available

b) (i) Availibility of scanning technology and electronic labels - For every shipment

Fully available Partilally available Not at all available

b) (ii) Availibility of scanning technology and electronic labels - In the warehouse

Fully available Partilally available Not at all available

b) (iii) Availibility of scanning technology and electronic labels - For pick-up and delivery

Fully available Partilally available Not at all available

c)    Availablity of functionality to integrate data from your Transport Management (TMS) and Customs Brokerage System

Fully available Partilally available Not at all available

d) Availability of an Electronic Work-Flow Monitoring System for all operational processes

Fully available Partilally available Not at all available

e) (i) Availability and of electronic carrier interfaces - For shipment milestone information

Fully available Partilally available Not at all available

e) (ii) Availability and of electronic carrier interfaces - For electronic invoicing

Fully available Partilally available Not at all available

e) (iii) Availability and of electronic carrier interfaces - For electronic exchange of transport documents

Fully available Partilally available Not at all available

e) (iv) Availability and of electronic carrier interfaces - For tariffs

Fully available Partilally available Not at all available

f) Availability of functionality to automatically detect erroneous or missing data entries

Fully available Partilally available Not at all available

g) Availability of functionality to automatically detect revenue leakage (missed or erroneous customer invoice items)

Fully available Partilally available Not at all available

a) Availability of a Customer Relationship Management (CRM) System

Fully available Partilally available Not at all available

b) Availability of a Sales Force Incentive Scheme

Fully available Partilally available Not at all available

a) (i) Availability of a state-of-the-art Job Costing System - Auto-invoicing function available

Fully available Partilally available Not at all available

a) (ii) Availability of a state-of-the-art Job Costing System - Cost estimates established automatically

Fully available Partilally available Not at all available

a) (iii) Availability of a state-of-the-art Job Costing System - Automatic match of cost estimates and incoming carrier invoice

Fully available Partilally available Not at all available

a) (iv) Availability of a state-of-the-art Job Costing System - Automatically applied internal standard tariffs available for: ( i. cartage (pick-up / delivery))

Applied for min 90% of shipments Applied for min 50% of shipments Applied for less than 50% of shipments

a) (iv) Availability of a state-of-the-art Job Costing System - Automatically applied internal standard tariffs available for: ( ii. long haul trucking))

Applied for min 90% of shipments Applied for min 50% of shipments Applied for less than 50% of shipments

a) (iv) Availability of a state-of-the-art Job Costing System - Automatically applied internal standard tariffs available for: ( iii. Air Freight Gateway and Transshipments))

Applied for min 90% of shipments Applied for min 50% of shipments Applied for less than 50% of shipments

a) (iv) Availability of a state-of-the-art Job Costing System - Automatically applied internal standard tariffs available for: ( iv. Ocean Freight LCL))

Applied for min 90% of shipments Applied for min 50% of shipments Applied for less than 50% of shipments

a) (v) Availability of a state-of-the-art Job Costing System - Job profitability is available and managed on a daily basis

Fully available Partilally available Not at all available

b) Availability of a flawlessly functioning electronic interface between the Job Costing System and the Accounting System (i.e. all revenue and cost of sales amounts are correctly booked in the accounting system and no further manual intervention is necessary)

Min. 90% automatic (max 10% manual posting) Min. 50% automatic (max 50% manual posting) Less than 50% automatic (more than 50% manual posting)

c) Availability of a Purchase Order Management System for non-freight related purchases (e.g. professional services, office equipment, warehouse equipment)

Fully available Partilally available Not at all available

d) Availability of an Electronic Document Management (EDM) System (i.e. scanning and storing of all documents leading to a paper free office)

Fully available Partilally available Not at all available

e) Full control of all (freight and non-freight) incoming invoices, i.e. no invoice is lost and all invoices are accounted correctly within a maximum of five working days

Achieved for min 95% of all transactions Achieved for min 50% of all transactions Achieved for less than 50% of all transactions

f) Availability of a Human Resource Management System

Fully available Partilally available Not at all available

g) Availability of a modern and state-of-the art accounting system (e.g. SAP, Oracle, Datev)

Fully available Partilally available Not at all available

h) (i) Accounting tasks are automated - Availability of banking interfaces and electronic bank reconciliations

Min. 95% of all transactions Min. 50% of all transactions Less than 50% of all transactions

h) (ii) Accounting tasks are automated - Availability of BOT technology to support accounting tasks

Available Not available

h) (iii) Accounting tasks are automated - Availability of Optical Character Recognition (OCR) technology to auto read and post accounting documents (e.g. incoming invoices)

Available Not available

h) (iv) Accounting tasks are automated - Availability of electronic vendor interfaces to auto-account vendor invoices

Fully available Partilally available Not at all available

i) (i) Availability of a state-of-the-art reporting system - Financial reporting available soon after month end

Latest 5 days after month end Latest 8 days after month end Later than 8 days after month end

i) (ii) Availability of a state-of-the-art reporting system - Standard financial reporting available on station (branch) and product level

Available by station and product Available at least for either station or product Not at all available

i) (iii) Availability of a state-of-the-art reporting system - Financial reporting established with a modern Financial Report System (e.g. TM1, Oracle, SAP)

Yes No

i) (iv) Availability of a state-of-the-art reporting system - Financial reporting established automatically

Fully automatic (100%) Partially automatic Fully manual

i) (v) Availability of a state-of-the-art reporting system - Tradelane and customer profitability reporting (used by Sales and Operations) reconciles fully with the financial reporting

Reconciles fully Reconciles partially Does not reconcile at all (is based on seperate reporting and database)

i) (vi) Availability of a state-of-the-art reporting system - All stakeholders (management, sales, operations) trust fully in the reported figures and use them for management decisions. Only one version of the truth exists.

Trust fully Trust partially Generally do not trust (permanent argument over correctness of numbers)

i) (vii) Availability of a state-of-the-art reporting system - Shipment volumes and weights are captured systematically, flawlessly and automatically and are available on a daily basis

Captured systematically, automatically and flawlessly and are available daily Captured systematically,automatically and flawlessly but are not available daily Are not captured systematically, automatically and flawlessly

i) (viii) Availability of a state-of-the-art reporting system - All stakeholders in the company (management, sales, operations, finance) use the samenumbers for management decisions. Only one version of the truth exists for financial numbers, shipment volumes and weights and quality key performance indicators)

Always Partially Everybody has their own numbers

i) (ix) Availability of a state-of-the-art reporting system - All stakeholders are content with the amount of available information

Fully available Partilally available Not at all available

k) Availability of a data-warehouse

Fully available Partilally available Not at all available